Privacy Policy for Topstone Consulting, LLC
Last Updated: June 19, 2025
Introduction
Topstone Consulting, LLC ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and users of our services ("user," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, topstoneconsulting.com (the "Site"), and when you engage with our consulting and training services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the site.
We provide training in change management, operational coaching, design thinking, and IT Service Management consulting services to businesses and organizations worldwide.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
Contact Information: Name, email address, phone number, company name, job title
Communication Data: Information you provide in contact forms, emails, or other communications
Professional Information: Details about your business needs, project requirements, and professional interests
Payment Information: When you engage our services, we may collect billing information (processed securely through third-party payment processors)
Automatically Collected Information
When you visit our Site, we may automatically collect:
Usage Data: Pages visited, time spent on pages, click patterns, referring websites
Device Information: IP address, browser type, operating system, device identifiers
Analytics Data: Through Google Analytics and similar services to understand site performance and user behavior
Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
Ensure proper website functionality
Analyze website usage and performance
Remember your preferences
Improve user experience
Most browsers allow you to control cookies through their settings. Disabling cookies may affect site functionality.
How We Use Your Information
We use collected information for the following purposes:
Primary Business Purposes
Service Delivery: To provide consulting, training, and coaching services
Communication: To respond to inquiries, schedule appointments, and provide customer support
Business Operations: To manage client relationships, process payments, and fulfill contractual obligations
Secondary Purposes
Marketing: To send information about our services, industry insights, and relevant business content (with your consent where required)
Website Improvement: To analyze site usage, improve functionality, and enhance user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes
Business Protection: To protect our rights, prevent fraud, and ensure security
Legal Basis for Processing (International Users)
For users in the European Union and other jurisdictions with similar privacy laws, we process your personal information based on:
Legitimate Interest: For business operations, website analytics, and marketing to existing clients
Contract Performance: To fulfill our consulting and training agreements
Consent: For marketing communications and non-essential cookies (where required)
Legal Obligation: To comply with applicable laws and regulations
Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us with:
Website hosting and maintenance
Payment processing
Email communications
Analytics and website optimization
Scheduling and calendar management
All service providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, or that of others
Investigate fraud, security issues, or policy violations
Defend against legal claims
Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to equivalent privacy protections.
Data Retention
We retain personal information for as long as necessary to:
Fulfill the purposes outlined in this policy
Meet legal, regulatory, or contractual requirements
Resolve disputes and enforce agreements
You may request earlier deletion subject to legal and business requirements.
Your Privacy Rights
Depending on your location, you may have the following rights:
All Users
Request information about data we collect and how it's used
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Opt out of marketing communications at any time
Additional Rights (EU/UK Users - GDPR)
Right to Access: Obtain a copy of your personal data
Right to Portability: Receive your data in a structured format
Right to Restrict Processing: Limit how we use your data
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent
California Residents (CCPA)
Right to know what personal information is collected and how it's used
Right to delete personal information (subject to exceptions)
Right to opt out of the sale of personal information (note: we do not sell personal information)
Right to non-discrimination for exercising privacy rights
To exercise your rights, contact us at: contact@topstoneconsulting.com
International Data Transfers
If you are located outside the United States, please note that we are based in Texas, USA. Your information may be transferred to and processed in the United States, which may have different privacy laws than your jurisdiction. We implement appropriate safeguards to protect your information during international transfers.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
Secure data transmission (SSL encryption)
Access controls and authentication
Regular security assessments
Secure data storage practices
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
Children’s Privacy
Our services are designed for businesses and adult professionals. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.
Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:
Updating the "Last Updated" date
Posting a prominent notice on our website
Sending email notification for significant changes (to users who have provided email addresses)
Your continued use of our Site after changes constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Topstone Consulting, LLC
Email: contact@topstoneconsulting.com
Website: topstoneconsulting.com
For privacy-related inquiries, please include "Privacy Policy" in your subject line.
This Privacy Policy is effective as of the date listed above and applies to all information collected by Topstone Consulting, LLC through our website.