Scientifically Proven: Operational Coaching™ Driving Results

 STAR® Manager Program

Discover the Power of Operational Coaching® with the STAR® Model.

Increase Your Impact: Master Operational Coaching™ Skills

The STAR® Manager program is a scalable solution proven effective for introducing large numbers of managers to the STAR® model to adopt Operational Coaching™ as their predominant style.

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Your Schedule, Your Success  - Choose from flexible learning formats while experts ensure you develop into a more effective leader. Proven Results—STAR® Manager Programs deliver research-validated outcomes, earning recognition as award-winning solutions trusted by organizations worldwide.


The program's exceptional results are backed by hard evidence: it's a multi-award-winning, blended virtual learning experience, scientifically validated  by a UK Government-funded Randomized Controlled Trial and independently assessed by the London School of Economics (LSE). 

Empower your managers to move beyond day-to-day firefighting, teaching them how to cultivate team autonomy and win back crucial time for higher-impact contributions.


Partner with Topstone Consulting to build a stronger leadership core and drive lasting organizational success one manager at a time through the
  STAR® Manager Program.


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Transform Management Style: Coach 'In the Moment' with STAR®

What is Operational Coaching®?

Operational Coaching® Improves Management Effectiveness at The University of Warwick

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  • How does the STAR® Manager Program benefit my team/organizations ?


    7 Way Your Organization will Benefit from STAR® Manager Program in the words of program participants.

  • What will be covered in programs?

    STAR® Coach and STAR® Coach Practititoner Program


    Master the Art of Coaching

    • Discover what makes coaching truly effective and how it connects to different helping approaches

    • Explore how Operational Coaching® transforms traditional coaching methods for real-world application

    • Learn to identify who benefits most from Operational Coaching® techniques


    Create Real Change in Your Workplace

    • Develop skills to recognize and create powerful moments for behavioral transformation in operational settings

    • Spot high-impact opportunities where Operational Coaching® delivers results

    • Master the art of asking questions that unlock potential and drive engagement


    Build Essential Coaching Skills

    • Develop advanced active listening techniques that build trust and understanding

    • Learn proven strategies to secure commitment and ensure meaningful follow-through

    • Apply Notion's STAR Operational Coaching Model® confidently in live situations


    Understand Leadership Dynamics

    • Explore the four essential domains of effective leadership

    • Assess and align your natural behaviors with the roles of leader, manager, doer, and coach

    • Harness the transformative power of strategic questioning


    Leverage Memory for Better Results

    • Understand how memory impacts coaching effectiveness and use this knowledge to enhance outcomes


    STAR® Manager and STAR® Manager Practititoner Program


    Master Strategic Conversations

    • Deploy advanced questioning techniques in 1-to-1s and developmental discussions that drive real change

    • Navigate the support spectrum to accelerate behavioral transformation across your teams

    • Conduct high-impact developmental coaching conversations in operational settings

    • Harness the psychology of beliefs and values to create sustainable behavioral change

    • Master active listening techniques that build trust and uncover critical insights

    • Secure commitment and follow-through using proven conversation management strategies


    Drive Organizational Performance

    • Apply the Skill/Will Matrix strategically to unlock individual potential and performance

    • Master feedback delivery that transforms attitudes and accelerates results

    • Overcome operational barriers to providing effective, performance-driving feedback

    • Navigate challenging conversations with confidence while maintaining team engagement

    • Apply motivational psychology to overcome performance barriers and achieve continuous improvement

    • Understand goal-setting barriers in operational settings and develop strategies to overcome them


    Accelerate Team Development

    • Identify high-impact development opportunities using proven assessment frameworks

    • Create targeted action plans that deliver measurable individual and team improvements

    • Lead breakthrough idea-generation sessions that solve complex operational challenges

    • Support team members to resolve specific issues through structured coaching approaches

    • Systematically spot opportunities for team and individual development in matrix management situations

    • Apply SMARTER goal-setting principles for continuous performance improvement in operational settings


    Leadership Excellence Mindset

    • Understand the four domains of leadership and align your behaviors with high-performance roles

    • Leverage memory science and learning theories to enhance coaching effectiveness

    • Apply Notion's STAR Operational Coaching Model® confidently in live operational situations

    • Distinguish Operational Coaching® from traditional coaching for maximum workplace impact

    • Harness the transformative power of strategic questioning in leadership contexts


  • What is the program structure? (Delivery and Duration)

    See the  Downloadable Resource for Program Delivery and duration. 

  • Who should attend?

     STAR® is for every manager, at every level, in every organization, in every sector. Below are  a few examples of use cases and roles that would benefit. 


    Executive Leadership (C-Suite, VPs, Division Heads)


    Challenge: Senior leaders need to model cultural change while maintaining strategic focus.


    STAR® Solution: Develop inquiry-led leadership behaviors that cascade throughout the organization. Learn to ask powerful questions that drive strategic thinking, increase direct report accountability, and establish growth mindset foundations.


    Impact: Create sustainable cultural transformation that multiplies leadership effectiveness across all levels.


    Operations Leadership (Directors, Senior Managers)


    Challenge: Bridge the gap between strategy execution and team development while managing complex operational demands.


    STAR® Solution: Transform directive management styles into coaching-based approaches that develop capability rather than dependency. Build self-awareness to shift from telling to asking.


    Impact: Increase team engagement and performance while freeing leaders to focus on value-added strategic work.


    Department Management (Managers, Team Leaders)


    Challenge: Balance individual contributor expertise with people leadership responsibilities in rapidly changing environments.


    STAR® Solution: Learn to delegate effectively, empower team members, and develop others through coaching conversations integrated into daily operations.


    Impact: Improve team productivity, retention, and innovation while developing leadership pipeline strength.


    Cross-Generational Leadership (Managing Gen Z and Multi-Generational Teams)


    Challenge: Traditional directive management approaches often fail with Gen Z employees who expect collaborative dialogue, meaningful feedback, and development-focused leadership.


    STAR® Solution: The inquiry-based approach naturally aligns with Gen Z expectations for coaching-style management. Learn to ask powerful questions that tap into their desire for growth, purpose, and collaborative problem-solving rather than top-down instruction.


    Impact: Increase engagement and retention among younger employees while building inclusive leadership capabilities that work across all generations.



    Emerging Leaders (Supervisors, High-Potentials, New Managers)


    Challenge: Transition from individual contributor success to people leadership effectiveness without established management experience.


    STAR® Solution: Build foundational coaching and developmental skills early in leadership journey. Learn to contribute value through thoughtful inquiry and collaborative problem-solving.


    Impact: Accelerate leadership readiness and establish strong people development capabilities from the start


    Additional Use Cases for those involved with:  


     ● Change management programs

     ● Management development programs

     ● Front line manager capability development at scale

     ● Project implementations improvement  

     ● Continuous performance improvement

     ● Improving employee engagement levels

     ● Improving employee retention levels

     ● Improving productivity levels

  • What is the certification format?

    Practitioner Assessments: 


    Successful completion of workshop/s, written evidence portfolio and practitioner session/s


    Virtual Assessment: 


    Successful completion of modules and assessment of written evidence portfolio made up of detailed reflective Learning Logs - no work required beyond this

  • What are the program fees?

    Online Live (Virtual) Workshops  - Faciliated with an Authorized Training Partner.


    STAR® Coach Practitioner - $1,795

    •  Presentation slidedeck
    •  Learner course workbook
    • Pre-course preparation
    •  In-course workbook and interactive exercises
    • Assessment portfolio
    • Practitioner Session Guide

    Contact us for pricing for in person workshops. 


    Certified STAR® Manager Practitioner - $2,845

    •  Presentation slidedeck
    •  Learner course workbook
    • Pre-course preparation
    •  In-course workbook and interactive exercises
    • Assessment portfolio (for certification)
    • Practitioner Session Guide

    Contact us for pricing for in person workshops. 


    Self-directed study online:  Notion's Mission control support, and optional live Q&A sessions with an expert.


    STAR® Coach - $1,297

    Included in the fee is the Learner Pack consisting of:


    •  Book - “The Answer is a Question” (shipping fees to Continental US and to Canada are included)
    • The STAR® Coaster
    • The STAR® Business Card
    • A STAR® Book Page Marker
    • The STAR® Card Deck with Powerful Questions

    GROUP DISCOUNTS AVAILABLE: We offer several discounts for bulk purchases of 51+ licenses.



    Certified STAR® Manager - $1,947


    Included in the fee is the Learner Pack consisting of:


    •  Book - “The Answer is a Question” (shipping fees to Continental US and to Canada are included)
    • The STAR® Coaster
    • The STAR® Business Card
    • A STAR® Book Page Marker
    • The STAR® Card Deck with Powerful Questions

    GROUP DISCOUNTS AVAILABLE: We offer  discounts for bulk purchases of 51+ licenses.


STAR® Coach Practitioner and Certified STAR® Manager Practitioner Live Online Schedules

Course Begin Date End Date
STAR® Coach Practitioner August 15, 2025 August 15, 2025
STAR® Coach Practitioner September 11, 2025 September 11, 2025
STAR® Coach Practitioner October 16, 2025 October 16, 2025
STAR® Coach Practitioner November 13, 2025 November 13, 2025
STAR® Coach Practitioner December 11, 2025 December 11, 2025
Course Begin Date End Date
Certified STAR® Manager Practitioner September 12, 2025 September 12, 2025
Certified STAR® Manager Practitioner October 17, 2025 October 17, 2025
Certified STAR® Manager Practitioner November 14, 2025 November 14, 2025
Certified STAR® Manager Practitioner December 12, 2025 December 12, 2025
  • Format and investement: Online Live (Virtual) Workshops  is $1.795.
  • Duration: 1 day workshops
  • Schedule: 8:30am-4:30pm Central Standard Time (CST)
  • Included: The package includes training material, a presentation slide deck, learner course workbook, Pre-course preparation, In-course workbook and interactive exercises, an assessment portfolio, and a practitioner session guide.
  • Contact us for live, in-person proposals, self-study licensing options,  or custom pricing and schedule options.
  • Format and investment: Online Live (Virtual) Workshops  is $2,845.
  • Duration: 2 days of workshops
  • Schedule: 8:30am-4:30pm Central Standard Time (CST)
  • Included: The package includes training material, a presentation slide deck, learner course workbook, Pre-course preparation, In-course workbook and interactive exercises, an assessment portfolio, and a practitioner session guide.
  • Contact us for live, in-person proposals, self-study licensing options, or custom pricing and schedule options.

Real Impact from Real Training

STAR Manager® Credentials

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Topstone Consulting is an accredited training organization of APMG International.

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APMG International has accredited Topstone Consulting's trainers. This indicates that our trainers are subject to ongoing evaluations and that they are able to meet the quality standards set by APMG.

Experience STAR® Programs Proven Results